Privacy Policy — www.phdream Online Casino Philippines

01Introduction

www.phdream, operated at wwwphdream.club, is a PAGCOR-regulated online casino and sports betting platform serving Filipino players in the Philippines. As a data controller operating under Philippine jurisdiction, www.phdream is bound by the requirements of Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its implementing rules and regulations as enforced by the National Privacy Commission (NPC).

This Privacy Policy describes the personal information www.phdream collects from you when you visit wwwphdream.club, register an account, make deposits or withdrawals, place wagers, contact our support team, or otherwise interact with the platform. It explains why we collect that data, how we use it, with whom we share it, how long we keep it, and what rights you have over it.

By registering an account or continuing to use the www.phdream platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must discontinue use of the platform and may request account closure through our support channels.

02Definitions

For the purposes of this Privacy Policy, the following definitions apply in accordance with the Data Privacy Act of 2012:

• "Personal Information" refers to any information from which the identity of a natural person can be directly or indirectly determined, including name, address, mobile number, email address, and financial details.
• "Sensitive Personal Information" refers to personal information specifically defined under RA 10173, including government-issued ID numbers, financial account details, and health or medical information.
• "Data Subject" refers to you — the individual whose personal information is collected and processed by www.phdream.
• "Data Controller" refers to www.phdream as the entity that determines the purposes and means of processing personal data.
• "Data Processor" refers to any natural or legal person, public authority, or other body that processes personal data on behalf of www.phdream, including payment service providers and KYC verification partners.
• "Processing" refers to any operation performed on personal data, including collection, recording, storage, use, transfer, and deletion.
• "NPC" refers to the National Privacy Commission, the Philippine government body that enforces the Data Privacy Act of 2012.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the regulatory body that licenses and supervises the www.phdream platform.

03Personal Data We Collect

www.phdream collects personal data in the following categories, depending on the nature of your interaction with the platform:

www.phdream does not collect sensitive personal information beyond what is strictly necessary for KYC compliance and PAGCOR regulatory obligations. We do not collect biometric data beyond the selfie with ID required for identity verification.

04How We Collect Your Data

www.phdream collects personal data through the following methods:

• Direct collection at registration: When you create a www.phdream account, you provide your name, contact details, date of birth, and chosen login credentials directly through the registration interface.
• KYC submission: When you initiate the withdrawal process, you are required to upload a valid Philippine government-issued ID and a selfie. This data is collected through the www.phdream KYC portal and transmitted to our verification partner.
• Financial transactions: When you make a deposit or withdrawal via GCash, Maya, BPI, BDO, or another eligible Philippine payment method, transaction reference data and account identifiers are recorded in our system.
• Platform use: Browsing the www.phdream lobby, launching games, and placing wagers automatically generates gaming activity logs and technical session data captured by our platform infrastructure.
• Customer support: Communications submitted through the live chat function or support email channels are recorded and stored as part of your account history.
• Cookies and tracking technologies: www.phdream uses first-party cookies and similar technologies to maintain session state and analyse platform usage. See Section 10 for full details.

05Purposes of Data Processing

www.phdream processes your personal data for the following specific purposes:

1. Account creation and management: To register, maintain, and administer your www.phdream player account, including login authentication, password recovery, and account settings management.
2. Identity and age verification (KYC): To verify that you are who you say you are and that you are 21 years of age or older, as required by PAGCOR regulations and the Data Privacy Act of 2012.
3. Payment processing: To process deposits into and withdrawals from your www.phdream account via GCash, Maya, BPI, BDO, and other eligible Philippine payment channels.
4. Regulatory compliance: To comply with PAGCOR licensing conditions, anti-money-laundering (AML) obligations under the Anti-Money Laundering Act of 2001 (AMLA) and its amendments, and any other applicable Philippine law.
5. Responsible gaming: To monitor gaming activity patterns that may indicate problem gambling behaviour and to administer deposit limits, session timers, and self-exclusion requests placed by you or PAGCOR.
6. Platform security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, bonus abuse, and other prohibited conduct under our Terms and Conditions.
7. Customer support: To respond to your queries, complaints, and support requests and to maintain records of those interactions for quality assurance and dispute resolution.
8. Marketing communications (with consent only): To send you promotional offers, bonus notifications, and platform updates via SMS or email, where you have explicitly opted in to receive such communications.
9. Platform improvement: To analyse aggregated, anonymised usage data to improve the www.phdream platform, optimize game selection, and enhance user experience for Filipino players.

06Legal Basis for Processing

www.phdream processes your personal data under the following legal bases as recognized by the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary for the performance of the player account agreement — including account creation, payment processing, and game provision.
• Legal obligation: Processing is required for compliance with PAGCOR licensing conditions, AMLA obligations, NPC data privacy requirements, and other applicable Philippine law.
• Legitimate interests: Processing is necessary for fraud prevention, platform security, and responsible gaming monitoring — interests that do not override your fundamental privacy rights.
• Consent: Marketing communications and optional data processing activities are conducted on the basis of your explicit, freely given, and withdrawable consent at the time of account setup or as updated in your account settings.

07Data Sharing and Disclosure

www.phdream does not sell, rent, or otherwise transfer your personal information to unrelated third parties for their independent commercial use. Your data may be shared only in the following circumstances:

• Payment service providers: Financial institutions and e-wallet operators (including GCash, Maya, BPI, BDO, UnionBank, Metrobank, and Coins.ph) receive transaction reference data strictly as necessary to process deposits and withdrawals on your behalf.
• KYC verification partners: Third-party identity verification service providers receive KYC document data strictly for the purpose of identity and age verification as required by PAGCOR regulations. These providers are contractually bound to process your data only for the stated purpose.
• PAGCOR: As the regulatory authority licensing www.phdream, PAGCOR has lawful access to player records as required under the terms of the platform's operating license, including for audit, dispute resolution, and responsible gaming enforcement purposes.
• Philippine law enforcement and government authorities: www.phdream will disclose personal data to the appropriate Philippine law enforcement or government bodies where required by applicable law, court order, or PAGCOR directive — including in connection with AML investigations.
• Platform technology providers: Cloud hosting, platform software, and analytics service providers may process anonymised or pseudonymised technical data in connection with platform operation. These providers are subject to data processing agreements that restrict their use of your data.

08Data Retention

www.phdream retains personal data for the following periods, after which data is securely deleted or irreversibly anonymised:

Retention periods may be extended where www.phdream is subject to a legal hold, ongoing regulatory investigation, or unresolved dispute involving the relevant data. Following expiry of the retention period, data is deleted using secure deletion methods that prevent reconstruction.

09Security Measures

www.phdream implements the following technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• Transport encryption: All data in transit between your device and www.phdream is protected by 256-bit SSL/TLS encryption.
• Data at rest encryption: KYC documents and sensitive personal information stored on www.phdream servers are encrypted at rest.
• Access controls: Access to personal data is restricted to authorized personnel on a need-to-know basis. Administrative access requires multi-factor authentication.
• Regular security auditing: www.phdream conducts periodic security audits and vulnerability assessments of the platform infrastructure.
• Two-factor authentication (2FA): Players are strongly encouraged to enable SMS-based 2FA on their www.phdream accounts to prevent unauthorized access.
• Fraud monitoring: Automated fraud detection systems monitor account activity for patterns indicative of unauthorized access or prohibited conduct.

10Cookies and Tracking Technologies

www.phdream uses the following types of cookies and similar tracking technologies when you access the platform at wwwphdream.club:

• Essential session cookies: Required to maintain your login session and enable core platform functions. These cannot be disabled without preventing access to the platform.
• Performance and analytics cookies: Used to collect anonymised data about how players navigate the www.phdream platform — including pages visited, game categories accessed, and session duration — for the purpose of platform optimization. No personally identifiable information is captured in this data set.
• Security cookies: Used to detect and prevent fraudulent activity, identify multiple account usage, and support platform security monitoring functions.

www.phdream does not use third-party advertising cookies, cross-site tracking pixels, or any technology designed to build advertising profiles for the purpose of selling targeted advertising inventory.

You may configure your browser to block or delete cookies. Please note that disabling essential cookies will prevent you from logging in to your www.phdream account. Instructions for managing cookies are available in the settings menu of all major browsers.

11Your Privacy Rights Under RA 10173

As a data subject under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to personal data held by www.phdream:

1. Right to be Informed: The right to know that your personal data is being or will be processed, including the purposes, scope, and method of processing — which is the primary purpose of this Privacy Policy.
2. Right of Access: The right to request a copy of the personal data www.phdream holds about you, together with information about the purposes and recipients of that data.
3. Right to Rectification: The right to request correction of inaccurate, incomplete, or outdated personal data in your www.phdream account.
4. Right to Erasure / Blocking: The right to request deletion or blocking of personal data that is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under PAGCOR and AMLA requirements.
5. Right to Object: The right to object to the processing of your personal data for direct marketing or on grounds relating to your particular situation, where processing is based on legitimate interests.
6. Right to Data Portability: The right to receive your personal data in a structured, commonly used format, where technically feasible and not inconsistent with our regulatory obligations.
7. Right to File a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that www.phdream has violated your rights under RA 10173.

To exercise any of the above rights, please contact our Data Protection Officer using the contact details in Section 15. www.phdream will respond to verified data subject requests within thirty (30) calendar days of receipt.

12Children's Privacy and the 21+ Requirement

www.phdream is an online gambling platform restricted to persons aged 21 years and above, as mandated by PAGCOR regulations and applicable Philippine law. The platform is not directed at, and does not knowingly collect personal data from, any person under the age of 21.

Parents and guardians who believe their child may have accessed www.phdream should contact our support team immediately. www.phdream will act swiftly to investigate and address any such report.

13Data Breach Notification Protocol

In the event of a personal data breach affecting www.phdream player data, the platform will follow the notification protocol mandated by the Data Privacy Act of 2012 and NPC Circular No. 16-03:

• www.phdream will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of a data breach that is likely to result in a significant risk to the rights and freedoms of affected data subjects.
• Affected players will be notified without undue delay if the breach is likely to result in a high risk to their rights, including risks to their financial security or personal safety. Notification will be issued via the registered email address or mobile number on the player's www.phdream account.
• Breach notifications will include: a description of the nature of the breach, the categories and approximate number of data subjects affected, the likely consequences of the breach, and the measures taken or proposed to address the breach.
• Where complete information is not available at the time of initial notification, www.phdream will provide follow-up communications as information becomes available.

14Amendments to this Privacy Policy

www.phdream may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or platform operations. Updated versions of the Privacy Policy will be published on this page at wwwphdream.club/privacy-policy with a revised effective date.

Where amendments are material — meaning they significantly change how we collect, use, or share your personal data — www.phdream will notify registered players via their registered email address or through an in-platform notification prior to the changes taking effect.

Your continued use of www.phdream following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept a material amendment, you may close your account before the amendment's effective date by contacting support.

15Contact Information & Data Protection Officer

For all privacy-related queries, data subject access requests, or complaints regarding www.phdream's handling of your personal data, please contact:

If you are not satisfied with www.phdream's response to your privacy complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines. Information about the NPC's complaint procedure is published on the NPC's official website.